A complaint is said to occur when a partner / customer of BCA GL is dissatisfied with the quality of the performance and/or service of BCA GL. Complaints are categorized into formal complaints and informal complaints. In case of Informal complaints received, all informal attempts such as meetings, discussions, telephonic conversations etc to resolve the complaint. Any staff of BAC GL can involve in the informal complaint resolution process but when a formal complaint is received, the procedure for handling complaints shall be followed.
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